Returns & Exchanges Policy
Due to the perishable nature of our artisanal sweets, we can only accept returns on unopened, original packaging within 14 days of delivery. We are committed to ensuring your licorice arrives in perfect condition and will replace any items damaged during transit.
Initiate Your Request
Contact our support team with your order number and photos of the unopened product or any shipping damage to receive a Return Authorization.
Pack with Care
Securely place the unopened licorice items into their original shipping box or a similar sturdy container to prevent crushing during the return journey.
Ship to Our Warehouse
Affix the provided return label and drop the package off at any authorized carrier location; please retain your tracking number for reference.
Receive Your Refund
Once our quality control team inspects the returned candy, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing